YOLLO Events
  • All-Star Weekend
  • Alumni Getaway Cruise
  • CIAA Tourney
  • Cincinnati Music Festival
  • Classic Weekend
  • Daytopia
  • Essence Festival
  • Ghana Takeover
  • Party Gras Weekend
  • Shamrock Sea Escape
  • Urban Fiesta: Jamaica
  • Urban Ski Weekend

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YOLLO Events
  • All-Star Weekend
  • Alumni Getaway Cruise
  • CIAA Tourney
  • Cincinnati Music Festival
  • Classic Weekend
  • Daytopia
  • Essence Festival
  • Ghana Takeover
  • Party Gras Weekend
  • Shamrock Sea Escape
  • Urban Fiesta: Jamaica
  • Urban Ski Weekend

FAQs and helpful information

For questions not answered in this section, please contact us by using the form on the Contact Page, emailing us at onelife@goyollo.com, or calling (888) 946-9655

General Questions

How do I buy or hold a spot for an event?
  • To get started with reserving an event, you must first pay the mandatory Registration Fee. This will hold your spot for the event. On each event page, there is a "Pay or Register Now" button and a "buy now" tab. Clicking any of them will get you to the payment form for that event.
  • The Registration Fee is non-refundable. It secures your room, transportation, and other amenities of your event package. The Registration Fee is applied toward your total package price.
  • Make all payments payable to YOLLO Group Services.
Is it safe to use my credit card?

Yes. Our website is secured under a Secure Socket Layer (SSL) Certificate (e.g. https://), which uses encryption technology to ensure that your personal data is kept confidential. We do not store or share any of your personal information.

What forms of payment do you accept?
  • Credit Cards (preferred): We accept Visa, MasterCard, American Express, and Discover
  • Cashiers Check (not accepted for final payment); Make all checks payable to YOLLO Group Services.
  • Money Order Make all payments payable to YOLLO Group Services.
  • Personal checks are NOT ACCEPTED

For credit card payments, you can use our payment form for the event under the "Buy Now" tab. Addtionally, at event check-in you may be required toe provide a copy of valid state or government issued ID and a copy of the front and back of the credit card. This method of payment incurs a 4% event production fee.

When will I receive my party passes and other amenities?

Party passes and/or other tangible items for your event are received during hotel check-in. In most cases we hand out passes as soon as you arrive to the event. Specific instructions will be included in your final confirmation letter.

What is the final confirmation letter?

This letter will have all the information related to your travel package. It is emailed 30 days prior to your travel date. Itineraries are sent to each client 14 days before the event via email. This gives the client a complete overview of the travel package purchased.

Why do I have to sign and return a release form?

It is an agreement that indicates that you have read and understand our company's Terms and Conditions.

What form of transportation do you provide?

For packages such as Urban Ski Weekend, we provide an exclusive party charter bus; limited to Alabama, Georgia, Mississippi, and Tennessee areas. We can arrange air travel, but be aware, this will alter the price of your package.

How do I confirm my event package?
  • Your invoice will be emailed to the email address provided at registration.
  • You should receive it within 7 days, after reserving your package.
  • You may also call (888) 946-9655 and speak with a rep who can confirm your package.
What will I need to provide upon arrival of the event?
  • Your state-issued ID.
  • Your confirmation letter.
What is the Free Night Promotions?

This is a special offering which is included in some packages. In many cases this is included during a package Early Bird Special. The guest can choose one additional night outside of the listed stay. For example: 3 days/2 nights + One Free Night; actual vacation stay is 4 days and 3 nights!

How do I make additional payments on my account?

You follow the same procedure as you did for registration. You will select the Partial Payment option under package options. You can then pay one of the default options or create a custom payment. Custom Payments will allow you to pay the remainder of your balance.

How do I make final payments on my account?

You follow the same procedure as you did for registration. You will select the Partial Payment option under package options. You can then select custom payment. Custom Payments will allow you to pay the remainder of your balance.

Is YOLLO Group Services an accredited travel agency?

Yes. YOLLO Group Services is accredited by International Airlines Travel Agent Network (IATAN), the world's leader in certification of travel companies, and the Cruise Lines International Association (CLIA).

Due Dates and Fees

When is my due date?

Due dates are established when you make your initial reservation. They can be found under the FAQ tab on each event page, but they reference new sign ups only. Payment due dates are also included in your welcome packet and confirmed with every payment made on your account. Payment due dates do not change unless an extension is requested (fees apply). Please make payments when due to ensure you don’t incur fees or your reservation being cancelled.

Can I make payments before my due date?

Yes and we actually encourage you to do so. Our payment plan was established to allow you the freedom to make payments at your convenience. Please make sure you are familiar and make all payments by the payment due dates established at registration.

What if I'm not able to pay by the due date?

If you're unable to make your payment by the due date, please notify us immediately via our contact page. This is essential to avoid additional charges and potential cancellation of your reservation. Payments are considered on-time if received by 6:00 PM CST on the due date. If payment is not received by the due date your account will incur a $75 late fee. Additionally, an extra late fee of $75 will be assessed every six days until payment is made. If payment is not received within 14 days after your original package due date, your reservation will be subject to cancellation. Should your reservation be cancelled, you will need to re-register if you decide to attend the event. Please note that any previous payments made will be forfeited and cannot be transferred toward a new reservation. We strongly encourage timely communication to avoid additional fees or the loss of your reservation.

What fees can I incur that doesn't go toward my package price?
  • Registration Fee: $100
  • Late Fee: $75
  • Extension Fee: $50
  • Reinstatement Fee: $150
  • Chargeback/Dispute Fee: $250
  • Reservation Name Change Fee: $125
  • Event Production Processing Fee: 4% of Amount
What is the Registration Fee and what is it for?

The Registration Fee is a mandatory nonrefundable/nontransferable fee charged to hold/reserve an event package, current package price, and availability until your first payment is due.

This fee is applied toward your overall package price. Every person within a group must pay the Registration Fee. It is not mandatory that all registration payments are paid at once. Everyone in the group must pay their Registration fee within 7 days of the initial payment.

Any payment made after 7 days of the initial Registration Fee will be booked and receive pricing/amenities at current market value.

Must the entire group pay the Registration Fee?

Yes. All prices are per person. The Registration Fee secures your spot for the event and is independent from the package price.

Why is the Registration non-refundable?

We are providing you with a service. This means:

  • We take packages out of inventory, in good faith, on a lay-a-way basis.
  • We provide a system for single/multiple payments that allows everyone in your party to use their own credit/debit cards.
  • We provide package details clearly and concisely, so that everyone will know what is required, without ambiguity.
Does the price take care of hotel reservation for all 4 members in either package or only one person?

All prices listed are per person. Under the package prices description, all amenities included in your package are per person and includes one (1) room per group.

Your prices listed are only for up to four people max? Can you accommodate groups larger than four?

Yes, we can accommodate any size group, but due to hotel regulations the max occupancy per room is four. This is why you see pricing for up to four people.

Are there any other mandatory fees associated with my package?

The Registration Fee is the only mandatory payment before purchasing a package. Penalty fees are incurred if payments are delinquent.

Refunds and Cancellations

I paid in full, what is the refund policy?

Any client paying in full, at first booking, are still subject to our first and final payment policies. The Registration Fee and First payment are non-refundable.

How do I cancel?
  • All cancellations must be submitted in writing to our office.
  • Unless otherwise specified in writing, all deposits and subsequent payments are non-refundable.
  • Cancellations that are not a result of YOLLO Group Services (i.e. Act of God or any other event or circumstance beyond our control) will be issued an in-house credit
  • In-house credit can be used within one year on a future travel package.
  • Registration Fee and First scheduled payment is non-refundable and non-transferable. No Exceptions.
  • Cancellations of any kind will not result in a refund
  • Cancellations due to non-payment forfeit all payments.
  • 60 days or more before event, payment is non-refundable, but client will receive an in-house credit for fifty percent of payments made that can be used within one year on a future travel package. Less than 60 days prior to event, payments are nonrefundable and non-transferable.
If a member of my group wants to cancel or I change my mind, what are my options?
  1. A price adjustment will incur on the remaining group members. Your final payment will be made based on the number of people still attending.
  2. You are allowed to replace any member of the group that cancels; new members will need to pay the Registration Fee and Reservation Name Change Fee.

There are no contracts. You have the option to walk away and we hope to see you at our next event!

Can I change my package after registration?

Yes, but only for another full-service package. For example, you may upgrade from the Emerald to a Diamond package or vice versa.

However, you cannot change from the Diamond/Emerald package to a party pass only package because it is not a full-service package.

Do you provide refunds?

No, we do not provide refunds nor do we transfer money. Each client is required to accept our Terms and Conditions before reservation is accepted. To protect your investment, each and every client is encouraged to purchase travel insurance.

Should I purchase travelers insurance?

Yes, we STRONGLY recommend you consider purchasing travelers insurance. We offer travelers insurance through AIG and the link is at the bottom of the page. We do not offer refunds and this is a way to protect your travel investment dollars in the event the unexpected happens.

Travelers insurance is not required in order to purchase a package.

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YOLLO Group Services, Inc.
About

YOLLO Group Services is an IATAN-certified company that provides affordable, exciting travel packages with a focus on getting clients to the hottest concerts, parties, cruises and games in the country.

Read more about YOLLO

Upcoming Events
Daytopia

Jun 28, 2025

View Details

Essence Festival

Jul 04, 2025 - Jul 06, 2025

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Grown & Sophisticated Mid-Day Cruise

Jul 25, 2025

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Contact Us
  • (888) 946-9655
  • onelife@goyollo.com
  • P.O. Box 240613,
    Montgomery, AL 36124
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