Frequently Asked Questions
People often have questions about our packages or information regarding payments. Click any of the questions below to see the answer(s).
Notify us immediately via our contact page or call (888) 946-9655. Failure to do so may result in your account incurring a $35 late fee. If payment is not made 3 days after your package due date, your reservation will be cancelled and you will need to re-register if you decide to still attend the event.
- Registration Fee: $19.99
- Late Fee: $35
- Extension Fee: $25
- Reinstatement Fee: $75
- Chargeback Fee: $100
- Reservation Name Change Fee: $50
- Electronic Processing Fee: 4% of Amount
- All cancellations have to be submitted in writing to our office.
- 60 days or more before event, payment is non-refundable;
- In-house credit can be used within one year on a future travel package.
- Registration Fee and First scheduled payment is non-refundable and non-transferable.
- Cancellations less than 60 days prior to departure are non-refundable/non-transferable.
- A price adjustment will incur on the remaining group. Your final payment will be made based on the number of people still attending.
- You are allowed to replace any member of the group that cancels; new members will need to pay the registration fee.
- There are no contracts. You have the option to walk away and we hope to see you at our next event!
Any client paying in full, at first booking, are still subject to our first and final payment policies. Registration fee and first payment are non-refundable.
This is normally a special offering during a package's Early Bird Special. The guest can choose one additional night outside of the listed stay. e.g. 3 days/2 nights + One Free Night; actual vacation stay is 4 days and 3 nights!
Yes. Our website is secured under a SSL certificate (e.g. https://) that uses encryption technology to ensure that your personal data is kept confidential. We do not store or share any of your personal information.
The registration fee is a mandatory nonrefundable/nontransferable fee charged to hold/reserve an event package, current package price, and availability until your first payment is due.
This fee is in addition to your overall package price. Every person within a group must pay the Registration Fee. It is not mandatory that all registration payments are paid at once. Everyone in the group must pay their Registration fee within 7 days of the initial payment.
Any payment made after 7 days of the initial Registration Fee will be booked and receive pricing/amenities at market value.
- Your state-issued identification.
- If used, the credit card used to make payments on your package.
- Your confirmation letter.
- As soon as you arrive at the event.
- Typically you will receive passes and/or tangible items for your event during hotel check-in.
- Specific instructions will be included in your confirmation letter.
It is a common sense agreement that assures us that you understand our company's terms and conditions.
- Pay a $19.99 event Registration Fee to hold your spot.
- This is a non-refundable fee that secures a room, transportation, and other amenities of your package.
- This fee is not applied toward your total package price.
- Make all payments payable to YOLLO Group Services.
- You will be mailed your itinerary via USPS.
- You should receive it within 7 days, after reserving your package.
- You may also call (888) 946-9655 and speak with a rep who can confirm your package.
The Registration Fee is the only required fee before purchasing a package. Penalty fees are incurred if payments are delinquent.
Yes, but only for another full-service package. For example, you may upgrade from the Emerald to a Diamond package or vice versa.
However, you cannot change from the Diamond/Emerald package to a party pass only package because it is not a full-service package.
- Credit Card (Visa, MasterCard, American Express, and Discover)
- Personal Check (not accepted for final payment)
- Money Order or Cashiers Check
For credit card payments, you can use our payment form for the event under the "Buy Now" tab, otherwise please provide a copy of valid state or government issued I.D, and a copy of the front and back of the credit card. This method of payment incurs a 4% processing fee. You will be contacted to verify information before card is processed.
For certain packages we provide an exclusive party charter bus; limited to Alabama, Georgia, Mississippi, and Tennessee areas. We can arrange air travel, but be aware, this will alter the price of your package.